(3rd LAB) - ISSUE ON ICT - INTERNATIONAL SOURCES
The Singapore government announced its new e-Government Masterplan 2011–2015 (eGov2015) on 20 June 2011 at the eGov Global Exchange. Teo Chee Hean, Deputy Prime Minister and Minister for Home Affairs said during his keynote address that eGov2015 hopes to achieve an improved exchange of information and ideas; catalyse the development of new e-government services and delivery channels; and improve public service delivery.
This new plan will “build on the success of previous e-government plans”. The most recent of which, iGov2010, is lauded in the eGov2015 brochure as having helped Singaporeans embrace e-government with almost nine in 10 citizens expressing satisfaction with the quality of e-services in 2010, and more than nine in 10 citizens recommending others to transact online with the government.
eGov2015’s vision—To be a collaborative government that co-creates and connects with our people—will be realised through three frontiers:
The Singapore government will develop platforms on which the private sector can co-create with the government, offering new value-added services to the public. “Governments too can take a leaf from Apple’s successful App Store concept. Today, Apple does not design and build its applications in-house but provides the platform and tools for the highly talented and motivated developer community to create great applications for its customers.,” Teo said. “The Singapore government is already looking at how we can develop collaborative platforms that foster the creation of new ideas by tapping on the creativity and dynamism of innovative individuals and companies.”
Hence, two new public services—Data.gov.sg for publicly available government data and mGov@SG a mobile portal with more than 40 mobile sites and apps—were launched on 20 June 2011.
Recognising Singaporeans’ extensive use of social media, citizens will be invited to and informed of the latest government consultation topics via alerts sent through mobile and social media apps. New platforms such as crowdsourcing will be explored as a platform for engaging citizens. “Government agencies have also been looking at public feedback on other online platforms where netizens naturally congregate,” said Teo.
To enhance cross-agency collaboration and to support new programmes that will be rolled out under eGov2015, the government will establish a private G-cloud that will offer shared services in a secure and multi-tenanted environment.
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